Who controls the account
A parent or legal guardian creates and controls the family account. Students use profiles created by that adult and do not create their own accounts or provide their own email addresses.
Information we collect
For a parent account, we collect the adult's email address, optional first name, authentication information, consent records, account settings, subscription status and information needed to provide support.
For a student profile, we store a parent-chosen nickname or display name, sign-in username, securely protected passcode information, grade range, enabled learning tools, voice and photo settings, AI pause status and plan entitlements. We also keep limited learning-activity metadata, such as the date, tutoring mode, a short sanitized topic label, usage counts and quiz correctness when applicable.
Student questions and tutor replies
TutorClue does not save chat conversations in its application database. A student's question, selected grade range and tutoring mode are processed to generate a reply. Before processing, automated filters attempt to remove information that looks like an email address, phone number, street address, password or social-media handle. These filters reduce risk but cannot guarantee that every piece of personal information will be detected.
Voice and homework photos
Voice questions are converted to text using the device's speech capabilities. TutorClue does not retain an audio recording. Read-aloud answers are generated on the device.
When a parent enables Premium homework-photo support, a student may submit a photo for guided help. TutorClue validates the file, removes available image metadata and processes the image for that question. The image is not saved in TutorClue's application database. Parents should make sure photos do not contain names, faces, school details or other personal information.
How we use information
We use information to authenticate users, provide age-adaptive tutoring, apply parent controls, enforce usage limits, show learning history, process subscriptions, prevent abuse, maintain security, provide support and improve service reliability.
We do not sell student personal information or use it for targeted advertising.
Service providers
TutorClue uses service providers to operate the product. These include Supabase for database and authentication services, OpenAI for moderation and AI-generated tutoring responses, Stripe for subscription billing, and providers used for application hosting and delivery. These providers process information on TutorClue's behalf under their own terms and privacy commitments.
Information may be processed in the United States or other locations where these providers operate. TutorClue does not store complete payment-card numbers; payment details are entered into and processed by Stripe.
Retention
Parent-account and student-profile information is retained while the relevant account or profile remains active and as reasonably necessary to operate the service, meet legal obligations, resolve disputes and protect security. Limited subscription and transaction records may be retained when required for financial, fraud-prevention or legal purposes.
Parent access, correction and deletion
Parents can review and change student settings from the parent dashboard. A parent can delete a student profile, which deletes that profile's usage counters and learning-activity records and prevents further student sign-in.
To request access to, correction of or deletion of other account information, or to close a parent account, email mytutorclue@gmail.com. We may need to verify that the requester controls the parent account.
Children's privacy
TutorClue is designed for parent-managed educational use. An adult must create the account, acknowledge the parent notice and create each student profile before a student can use the tutor. Parents can pause access, control features, review limited activity metadata and delete a student profile.
These practices are not presented as an external certification or safe-harbor approval. Parents with questions about a child's information can contact us before creating a profile.
Security and policy changes
We use administrative and technical safeguards intended to protect information, but no online service can guarantee absolute security. We may update this policy as TutorClue changes. Material updates will be posted here with a new effective date and, when appropriate, presented to parents for renewed acknowledgment.
Contact
Privacy questions and requests can be sent to mytutorclue@gmail.com.